I was skeptical about this website but after reading the reviews I decided to give it a try. Very easy process and when I did have questions, email or by phone , there was always a prompt reply. Jason, at customer service, was super nice and patient with all of my questions. Step by step updates, Fed Ex tracking number provided and whole process was executed in a timely manner. After my order was approved my check was sent promptly via registered mail. I would definitely use Plush Collector again. I have already sent the website to all of my friends with plush! Thanks Plush Collector.